Give shoppers quick answers about products, sizing, shipping, returns, availability, and store policies using an AI chatbot and searchable FAQ page trained with your approved store content.
Free includes up to 50 AI conversations per month. Paid plans include a 14-day trial.
Product visuals
See the storefront chat assistant, FAQ answer surfaces, and chat-history views merchants use to spot repeated product, shipping, return, and policy questions.
AI chat and FAQ storefront experience
Give shoppers a clear place to ask product, shipping, return, and policy questions using approved store content.
Product question handling
Support common pre-purchase questions when relevant product information exists in the connected store content.
Searchable FAQ content
Organize approved answers so shoppers can browse and search self-service support content.
Chat history and analytics
Review shopper questions and identify missing answers without claiming unsupported automation.
A shopper may need to know whether a product is available in a certain size, how long delivery takes, and whether it can be returned. Hyper can use approved product and policy information to provide a relevant self-service answer when that information is available.
Use the live demo to inspect the real storefront experience. The steps below explain the customer and merchant workflow without loading a production chatbot widget on this page.
01
A shopper opens the storefront chat experience when they need help.
02
The question can be about sizing, availability, shipping, returns, or store information.
03
The app uses supported products, FAQs, policies, and support content when relevant information is available.
04
The shopper receives a self-service answer or a clear next step when the content is incomplete.
05
The merchant reviews chat history and improves FAQs or training content where needed.
Each capability uses distinct, verified or qualified copy so the page does not overstate what the app can do.
Give shoppers a place to ask about products, shipping, returns, availability, sizing, and store information. The chatbot uses connected store content to provide an answer when relevant information is available.
Listed features include AI chatbots, greetings, quick replies, and product recommendations.
Use Shopify products, approved FAQs, policies, and support content as information sources for chatbot responses.
The listing confirms unlimited products for AI training on all plans.
Create a customer-facing FAQ page where shoppers can search and browse approved answers without starting a support conversation.
Free includes 10 FAQs, Starter includes 25 FAQs, and Growth/Pro include unlimited FAQs.
Review previous conversations to understand what shoppers ask, where information is missing, and which questions should be added to product pages or FAQs.
History retention is 30 days, 180 days, 365 days, or unlimited by plan.
Adjust verified visual settings so the chatbot fits the store branding and storefront experience.
Starter and Growth include custom branding. Pro includes white-label branding.
Monitor available conversation and support-activity data to identify frequently asked questions and improve self-service content over time.
Analytics levels are Basic, Advanced, Premium, and Enterprise by plan.
Use synchronized product information to answer supported questions about product details and availability when that information exists in the store content.
Avoid treating incomplete product data as authoritative.
Use approved shipping, return, exchange, and store-policy content to answer common informational questions.
Sensitive or exception-based requests should still involve a person.
When reliable content is unavailable, the experience should avoid guessing and direct shoppers toward support content or merchant contact options.
Step 1
Install the app and authorize the required Shopify permissions.
Step 2
Select or synchronize supported products, policies, FAQs, and support information.
Step 3
Set the widget appearance, welcome experience, FAQ content, and available behavior.
Step 4
Add the chatbot and FAQ experience to supported storefront locations.
Step 5
Use chat history and available analytics to find missing answers and improve store information.
The quality of an answer depends on the accuracy and completeness of the store content provided to the app.
Hyper AI Chat & FAQs is intended for Shopify merchants that want an AI chatbot and searchable self-service answers. Stores requiring advanced ticketing, omnichannel inboxes, or large support teams may still need a dedicated help-desk platform.
| Capability | Hyper AI Chat & FAQs | Static FAQ page | Human live chat | Full help desk |
|---|---|---|---|---|
| Automatic answers | Yes, from supported store content | No | No, a person responds | Often, depending on platform |
| Searchable FAQ experience | Yes | Yes | No | Sometimes |
| Product-content training | Listed support | No | Manual agent knowledge | Varies |
| Policy-content training | Listed support | Manual page content | Manual agent knowledge | Varies |
| Human-agent conversations | Not positioned as a full live-chat team tool | No | Yes | Yes |
| Ticket management | Not verified | No | Usually no | Yes |
| Social-channel support | Not verified | No | No | Often |
| Chat history | Yes, retention by plan | No | Usually | Yes |
| Analytics | Basic to Enterprise by plan | Limited | Limited | Advanced |
| Typical best fit | AI self-service and searchable FAQs | Simple policy content | Hands-on customer conversations | Large support operations |
Pricing is managed from the shared Hyper app data object and verified against the Shopify App Store listing on 2026-07-13.
$0
Free plan
For small stores testing AI self-service answers and a searchable FAQ page.
$19/month
14-day free trial
For stores that need more monthly AI conversations, custom branding, and advanced analytics.
$49/month
14-day free trial
Best for up to 2,500 monthly AI conversations and larger FAQ libraries.
$99/month
14-day free trial
For stores with higher AI conversation volume, white-label branding, and 24/7 merchant support.
Plans, limits, and included features may change. The Shopify App Store listing is the source of truth for current billing information. Confirm monthly-limit behavior with the product owner before promising upgrade, pause, or overage behavior.
Estimated monthly AI conversations = monthly storefront visitors x chat-open rate x conversations per chat user. Example: 50,000 visitors x 2% x 1 conversation = 1,000 estimated AI conversations per month.
Free
50 AI conversations/month
Starter
500 AI conversations/month
Growth
2,500 AI conversations/month
Pro
10,000 AI conversations/month
Install through the official Shopify App Store listing.
Review the Shopify install screen before installation to confirm the exact permissions requested for your store.
The listing confirms store products, FAQs, policies, and support content as response sources.
Retention varies by plan from 30 days to unlimited history.
Hyper is designed for Shopify storefronts. Confirm compatibility with your current theme and test the widget on a duplicate theme before publishing.
The listing includes storefront and mobile-storefront images. Test the widget on your active mobile theme.
The Shopify listing shows English.
Do not paste private customer conversations into analytics or public content. Review the privacy policy and Shopify listing before installation.
FAQ schema is generated only from the visible questions below.
It is a storefront chat experience that can answer supported shopper questions using approved store information.
The Shopify listing describes products, policies, FAQs, and support content as training sources.
Yes, when the relevant product information is available in connected store content.
Yes, when approved shipping and return policy content is available to the app.
Yes. FAQ limits vary by plan.
The chatbot can provide self-service answers outside business hours when relevant content is available.
The page should guide shoppers to relevant support content or merchant contact options; do not rely on the bot when store content is incomplete.
Human takeover is not verified from the listing, so merchants should confirm this before relying on it.
The listing category includes live chat features, but this page positions Hyper as AI self-service and FAQs unless the owner confirms human-agent workflows.
Order updates appear in the Shopify feature taxonomy, but merchants should verify the app behavior before promising order-status answers.
Product recommendations appear in the Shopify feature list.
The listing bills by AI conversations per month. A precise counting definition should be confirmed with the product owner.
The exact limit behavior is not documented in the listing and should be confirmed before publishing a promise.
Free: 30 days. Starter: 180 days. Growth: 365 days. Pro: unlimited chat history.
Pro lists white-label branding. Starter and Growth list custom branding.
Yes. Free includes 50 AI conversations per month.
Paid plans list a 14-day free trial.
Setup is designed to use Shopify app configuration and theme tools. Confirm whether custom themes require additional implementation.
The listing includes a mobile-storefront image. Test your active theme before publishing.
The Shopify listing shows English.
Yes. Use the demo store linked from this page.
Choose by monthly AI conversation volume, FAQ count, chat-history needs, analytics level, and branding requirements.
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Install Hyper AI Chat & FAQs free for up to 50 monthly AI conversations, or start a 14-day trial of a paid plan.
